CONTRACT TERMS AND CONDITIONS (2023-2024)
Stay Period: 12 Jan 2023 - 11 Jan 2024
Market Validity: All Markets except UAE residents
GENERAL POLICIES
Minimum age of 21 years (as per UAE law) or above is required for a stay at the Hotel, unless minors are accompanied by parents or another legal adult guardian.
No name change is allowed after the booking is confirmed. Name change request is considered as a cancellation. New
bookings are subject to availability and new rates valid at the time of booking.
Please note that Raffles Presidential Suites, Raffles Royal Suite, Raffles Royal Villas and Raffles Imperial Villas is on request basis. Payment and booking policy with a down payment / non refundable basis. Please contact your respective Travco reservation for further details.
Ramadan & Religious Holidays
Information about services during the Holy Month of Ramadan will be given closer to the date.
The Company is obliged to inform all clients about the Ramadan and other Islamic holiday restrictions and guidelines that may apply at the time of the booking.
New Year's Eve Gala Dinner
Minimum length of stay is 5 Nights for arrivals between December 27, 2023 January 02, 2024 (inclusive)
Check-out is not allowed on the December 31, 2023
New Year Gala Dinner on December 31, 2023 is compulsory.
At the time of booking should be clearly mentioned the New Year Gala Dinner package.
Please contact your respective Travco reservation for further details.
CHILDREN / INFANT POLICY
Children from 0 to 5.99 years old - Free of charge inclusive breakfast when sharing with parents in existing bedding in the same room.
Children from 6 to 11.99 years old - Free of charge inclusive breakfast when sharing with parents in existing bedding in the same room. Maximum of one extra bed can be provided at no extra Cost (subject to availability).
Child from 12 years onwards) Considered as adult. Extra bed is chargeable inclusive of Bed & Breakfast.
ROOM DESCRIPTIONS / CONFIGURATIONS / AMENITIES / BENEFITS
Rooms Configuration
Amenities / Benefits
RAFFLES CLUB LOUNGE CONCEPT (for Club Rooms, Suites and Villas Guests Only) includes:
Raffles Club is located on the 6th floor with the stunning panoramic views over Palm Jumeirah
Private check-in/check-out
Welcome amenities in the room
All day tea, coffee and soft drinks
Four culinary presentations (Authentic Breakfast 6:30-11:00 AM, Exquisite Lunch 12:30-14:30 PM, Luxuriant Afternoon Tea 15:00-16:00 PM and Artisanal Aperitivo 17:00-19:00 PM selected offering of alcoholic beverages)
* Artisanal Aperitivo is not applicable on the 31st of December New Years Eve Night
Complimentary private transfer to and from Dubai International Airport upon arrival and departure for Suites and Villas bookings only. (Please provide 72 hours written notice and flight details). For any other requested airports, additional charges applies.
For Presidential Suite, Royal Suite, Raffles Villas bookings luxury car airport pick-up/drop-off will be offered (Rolls Royce/Bentley) car type is subject to availability**
Suit pressing (1 suit or garment per stay)
Amenities for Special Occassions
Guests celebrating special occasions (Birthday, Honeymoon, Anniversary etc.) will receive special amenities in the room
Proof of authenticity is required upon booking/arrival.